Frequently Asked Questions
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FAQs
General
Your funds with Capital Primax are safe and readily available to you. MT4 and MT5 are software programs that trading platforms use for online trading. Your funds are invested by a licensed and regulated investment entity and are deposited in top-level banks. While it is always important to conduct your own research and due diligence before investing with any company or platform, Capital Primax takes measures to protect investors’ funds through regulation and security protocols.
Here’s a summary of the advantages of trading with Capital Primax:
– Essential trading tools to support your goals.
– Expert insights and daily market research for free.
– Regulated by financial authorities.
– Access to free video tutorials and live webinars for on-demand education.
– Multilingual support is available 24/7, with compliance resolution beyond business hours.
– By offering a range of tools and resources to traders, including analytical tools, expert insights, and educational resources, Capital Primax can help traders make more informed decisions and achieve their trading goals. Additionally, fast and efficient withdrawal processing and 24/7 multilingual support further enhance the trading experience, while compliance with financial authorities ensures that traders can trade with confidence.
Capital Primax takes measures to protect its clients’ funds. The company is regulated by the Seychelles Financial Services Authority (FSA), which means that it must adhere to certain standards of financial conduct and maintain specific levels of financial solvency.
Moreover, Capital Primax works with top-level banks and financial institutions to ensure the safety and security of clients’ funds. Additionally, Capital Primax offers insurance to protect clients’ funds against unforeseen events.
Overall, Capital Primax takes a range of measures to ensure that clients’ funds are protected and secure at all timed.
Yes, Capital Primax is licensed and regulated by the Seychelles Financial Services Authority (FSA). The FSA is the regulatory body responsible for overseeing the financial services industry in Seychelles, and it requires companies to meet certain standards of financial conduct and maintain specific levels of financial solvency.
Capital Primax holds a Securities Dealer Licensed Entity based in Seychelles under registration number.
By being regulated by the FSA, Capital Primax must comply with the rules and regulations set forth by the authority, which helps to ensure that the company conducts its business in a professional and transparent manner. This regulatory oversight can provide investors with greater confidence when investing with Capital Primax, as it helps to ensure that the company adheres to a set of strict standards and practices.
Capital Primax offers several types of trading accounts to suit different traders’ needs. Here is a breakdown of the different account types, their maximum limit per user, minimum deposit, and leverage:
- Standard – Minimum Deposit: $5, Leverage: 1:2000
- Standard Plus – Minimum Deposit: $5, Leverage: 1:2000
- Exclusive – Minimum Deposit: $500, Leverage: 1:2000
- Cent – Minimum Deposit: $5, Leverage: 1:500 (Fixed)
- Shares – Minimum Deposit: $500, Leverage: 1:1
The different account types offer different minimum deposit amounts, and leverage options, catering to different trading styles and levels of experience. Traders can choose an account that best fits their trading goals and preferences.
Capital Primax offers different leverage options depending on the trading account type. The maximum leverage offered is 1:2000, which is available with the Standard, Standard Plus, and Exclusive account types. The Cent account has a fixed leverage of 1:500.
It is important to note that while higher leverage can increase potential profits, it also increases potential risk. Traders should carefully consider their risk management strategies and choose an appropriate leverage level that aligns with their trading style and risk tolerance.
Yes, Capital Primax offers a VPS (Virtual Private Server) service to its clients, providing them with significantly reduced latency and no downtime, which can help them take advantage of every market opportunity.
Capital Primax provides three different VPS plans to choose from: Bronze, Silver, and Gold. Each plan has different specifications in terms of RAM, disk space, vCPU, and minimum monthly round turn lots. The VPS service is available for free for clients who meet the minimum monthly round turn lot requirements and have a minimum account balance of $2,000 for Bronze, $3,000 for Silver, and $5,000 for Gold.
The VPS service is available for both new and existing clients and is compatible with both the MT4 and MT5 trading platforms. Capital Primax also offers a Managed VPS Service option, and the VPS can run on either Windows 2012/2016 or Linux servers.
Do you have any inquiries regarding your account or the trading account platform?
Our Customer Service department can assist you 24/7
Send us to email at support@capitalprimax.com or visit our Live Chat, which is available to all clients 24 hours a day.
My Account
Click on Register button: Go to the Capital Primax website and click on the “Sign up” button located in the top right corner of the page.
Create Password: Create a strong password for your account, with at least one number, one lowercase and one uppercase letter, and confirm it.
Tick the Boxes: If applicable, tick the boxes below to confirm that you agree with the Terms and Conditions and Privacy Policy.
Click Create Account: Click the “Create Account” button to finish the registration process.
Complete the Questionnaire: Once you have created your account, complete the questionnaire with compliance and legal details. Fill in your date of birth, nationality, passport/ID number, education level, employment status, occupation, etc.
Click Submit: Click the “Submit” button to complete the registration process.
Upload Documents: To fully verify your profile, upload your documents by clicking on “Complete Profile” on the left menu and then selecting “Upload documents.”
- From your client portal tab on the left side, click on “My Profile” and select “Update Password”
- Fill in your “Current Password” then Choose and Confirm your New Password. Click on the Update Password Button.
Yes, you can reset your password.
For further assistance, please don’t hesitate to get in touch with our Support Team.
Do you have any inquiries regarding your account or the trading account platform?
Our Customer Service department can assist you 24/7
Send us to email or visit our Live Chat, which is available to all clients 24 hours a day.
To open a demo account with Capital Primax, please follow these steps:
- Click on “Open an Account” on the top right corner of the website.
- Fill out the registration form (Name, Email, Phone, Password) and submit the form. Confirm your submission with the PIN sent to your email and Phone.
- From your Client Portal tab on the left side, Click on “My Accounts” and select “Open Trading Account”.
- Select “Open Demo Account” and Choose your preferred trading platform MT4 or MT5.
- Fill out the details (Account Type, Leverage, Deposit amount & Password) and Click the “Open Demo Account” button. ( For account overview and details, please follow step 4 and click “Account Overview”)
- Once you have completed these steps, you should receive an email with instructions on how to download and access your demo account.
- Please note that you cannot change the Account name or the Email address on the client portal.
- Still, if you are required to change the Name or Email, you need to email us support@exclusivemarkets.com and provide valid proof of identity if it wasn’t uploaded to your client portal. The same process will be applicable for Email as well if you wish to change your current email address.
If you wish to delete your account, please forward an email to support@exclusivemarkets.com.
Please ensure that you have closed all open positions and withdrawn all funds in your available balance before emailing us.
One of our customer support representatives will proceed to close and disable your account, and you will no longer have access to it. Once the action is done, you will receive an email confirmation that your account has been disabled.
Once you close your investment account, it cannot be reopened.
No, you can still log in to your account using your current login credentials.
If you are trying to log in to your account unsuccessfully, please make sure that you are using the correct login credentials.
For further assistance, please don’t hesitate to get in touch with our Support Team.
Verfication
Firstly, the Terms and Conditions (Legal) and Compliance Questionnaire must be accepted and completed.
Proof of Identification:
Passport: A colour copy of the Photo page and the adjacent page. BOTH must be contained in the same scanned image, must be of good quality and clearly visible.
National ID: A colour copy of both sides of the ID must be provided. They must be of good quality and clearly visible.
Drivers’ Licence: A colour copy of the Personal Information side must be provided. It must be of good quality and clearly visible.
Proof of Address:
Utility Bill, Bank Statement, Local Authority Bill or Any other Official Document.
Please note that the Maximum document upload size is 15 MB.
The forms will be received by our compliance team for checking.
*(Screenshots from an electronic device are not accepted).
To proceed with the on-boarding of your legal entity, please provide us with the documents requested below together with the attached forms filled and signed by the relevant persons:
- Certificate of Incorporation (not older than 6 months)
- Certificate of Registered Office (not older than 6 months)
- Certificate of Directors and Secretary (not older than 6 months)
- Certificate of Shareholders (not older than 6 months)
- Memorandum and Articles of Association of the legal person
- Recent copy (up to six months) of a bank statement or utility bill to verify the Head Office address
- Certificate of Good Standing The company’s documentation must be recent and original or certified as true copies of the original.
Additional Verification Documents
- Verification Documents of Director(s) and Authorised Representative
- Verification Documents of any Shareholder(s) owning more than 10%
The individual’s verification documents (including Shareholders, Directors and Authorised Representative) should include (a) passport or national identity or driving license, or other document issued by an independent and reliable source that carries individual’s photo, full name, place and date of birth and expiration date, and (b) a recent utility bill dated within the last six months or current local authority tax bill or recent bank or credit card statement. If any of the Directors/Shareholders is a corporate entity, you should submit the entity’s incorporation documents as stated above and verification documents of the directors and shareholders.
** If you wish to proceed with a corporate account, please sent us an email to support@exclusivemarkets.com and we will provided you with the related documents.
The time it takes to verify your account with Capital Primax may vary, depending on the completeness and accuracy of the information you provide, as well as the volume of verification requests the company is processing at the time.
In general, the verification process may take a few business days. However, if you have completed your compliance questionnaire and uploaded all the required documents correctly, the verification process may be completed within 24 to 48 hours.
If you have any questions or concerns about the status of your account verification, you can contact Capital Primax’ customer support team for assistance.
Deposits & Withdrawals
Your funds are entirely secure and fully accessible to you.
Your funds are invested by a licensed, regulated investment entity and deposited with top-level banks.
No, we do not charge any fees or additional charges on deposits.
However, you may be subject to the fees that can be charged by the payment method provider of your choice or your bank.
- Missing documents
- Invalid or incorrect information
- Funds need to go back to source.
- Withdraw limits
- Unverified Profile.
- Insufficient funds
- Technical Issues
If the last deposit made with the card was made more than a year ago, the transaction cannot be refunded back to the same card.
Although since we always aim to send the funds back to source, by providing us a Bank Statement linked with the card used for the deposit, showing bank details and full name, funds can be refunded via Bank Wire Transfer.
Trading
The amount you are required to have in your account to open/ keep your positions opened. Since a trader is allowed to use more capital than the amount, he/she deposited (due to leverage) a margin is required by the broker to ensure that any losses are covered.
We calculate the margin with the following formula: LOTS X CONTRACT SIZE/LEVERAGE Examples for Standard Account: If a client trades 1 lot of EURUSD in a Standard account with leverage 1:500, their required margin will be: 1 * 100.000 / 500 = 200 EUR Examples for Cent Account: If a client trades 1 lot of EURUSD in a Cent account with leverage 1:500, their required margin will be: 1 * 1000 / 500 = 2 EUR.
Positions held open overnight may be charged rollover interest. In the case of forex instruments, the amount credited or charged depends on both the position taken (i.e. long or short) and the rate differentials between the two currencies traded. In the case of stocks and stock indices, the amount credited or charged depends on whether a short or a long position has been taken.
Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held open over the weekend. To level this time gap, Exclusive Markets applies a 3-day rollover charge on Wednesdays.
Leverage is a facility that enables you to get a much larger exposure to the market you are trading than the amount you deposited to open the trade. Leveraged products, such as CFDs, magnify your potential profit but also your potential loss. Leverage gives the possibility to an investor to trade with more funds than they actually have in their account, giving the opportunity of having maximized outcome or can lead to significant losses.
THE HIGHER THE LEVERAGE, THE HIGHER THE RISK.
Example: If a client will deposit 10.000$ in their trading account and they selected a leverage of 1:100, the mathematics is: 100 x 10.000 = 1.000.000$
LET’S SAY CLIENT HAS 1:100 LEVERAGE AND HE IS ABLE TO OPEN A 1 LOT POSITION AND 10 PIPS ARE EQUAL TO $100 (1 PIP = 10$, 10 PIPS = 100$) Now if they will double their leverage to 1:200 and open a 2-lot position with the same amount of required margin (for 1 lot standard with 1:100 leverage margin needed is 1000$, for 2 lots standard with 1:200 leverage margin needed is as well 1000$), then 10 pips are now worth $200 (because the volume also increased to 2 lots) and they have essentially doubled his risk. (WHERE PIP FORMULA: CONTRACT SIZE X MINIMUM PRICE FLUCTUATION) EX: 100.000 X 0.00001 (FOR 1 LOT PIP VALUE) 200.000 X 0.00001 (FOR 2 LOT PIP VALUE)
There are certain symbols that must be selected in order for the correct execution of a trade on the platform. Please see below instrument examples for each account type.
ex.1: EURUSD. – The symbol with the DOT “.” represents the Standard Account Type
ex.2: EURUSD! – The symbol with the Exclamation Mark “!” represents the Standard Plus Account Type
ex.3: EURUSD – The symbol with nothing at the end can only be used for Exclusive Account Type
ex.4: EURUSDc – The symbol with the “c” at the end represents the CENT Account Type
Capital Primax offers two types of copy trading:
– Social
– PAMM trading
Copy Trading: As a beginner, copy the trade strategies of experts and earn profits when they do. As a pro trader, make great commissions by registering yourself as a provider on our tech-powered platform.
PAMM trading: Your funds are transferred to a pool where the money manager has full control of your funds with the only option to check your balance and make any deposit or withdraw request.
Trading Platforms
You can open a new demo account through the desktop application and web versions of MetaTrader 4 and MetaTrader 5.
If you already have an open demo account, you can still access it using your iOS mobile device. For further assistance, please don’t hesitate to get in touch with our Support Team.
Tools
Trading Central is a third-party provider of technical analysis and research tools that can help traders and investors make informed decisions about the markets. Trading Central offers a range of tools, including market news, technical analysis reports, trading signals, and more.
To access Trading Central tools, you can log into your Capital Primax Client Area and look for the Trading Central section. From there, you should be able to access the tools and resources that are available to you as a client.
If you have any questions or issues accessing these tools, you can contact Capital Primax customer support for assistance. They should be able to help you get set up and answer any questions you may have about using the trading tools.
Didn't find the answer?
Call us on:
+44-20-8097-6094
Mail us on:
info@capitalprimax.com
